Introduction
At Dhani Services Limited, we are committed to providing transparent and fair financial services. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services. By engaging with our services, you acknowledge and agree to the terms set forth in this policy.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
Service Non-Delivery
If the agreed-upon services were not delivered within the stipulated timeframe without prior notification.
Duplicate Payment
In cases where a duplicate payment has been processed erroneously.
Technical Errors
Charges resulting from system or technical errors on our platform.
Cancellation Within Grace Period
Service cancellation requested within 48 hours of initial payment, provided no services have been rendered.
Non-Eligible for Refunds
- • Services that have been fully or partially rendered
- • Processing fees and administrative charges
- • Requests made beyond the 30-day period from payment date
- • Change of mind after service commencement
2. Refund Procedure
To initiate a refund request, please follow the procedure outlined below:
Submit Written Request
Send a formal refund request to refunds@dhaniloan.info with your account details and reason for the request.
Provide Documentation
Include transaction receipts, agreement copies, and any relevant correspondence supporting your claim.
Review Process
Our compliance team will review your request within 5-7 business days and communicate the outcome.
Refund Processing
Approved refunds will be processed within 7-10 business days to the original payment method.
3. Important Notes
All refund requests are subject to verification and approval by our compliance department.
Partial refunds may be issued at the sole discretion of Dhani Services Limited based on services utilized.
This policy is governed by applicable laws and regulations of the jurisdiction in which we operate.
We reserve the right to modify this policy at any time with appropriate notice to clients.
Questions About Refunds?
For any queries regarding this Refund Policy or to initiate a refund request, please contact our support team.