Secure & Compliant

Grievance Redressal

We listen. We act. We resolve.

Your concerns matter to us. As an RBI-registered NBFC, we maintain the highest standards of grievance redressal, ensuring swift and fair resolution within regulatory timelines.

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Get In Touch

Reach Out to Us

Multiple ways to connect with our dedicated support team

Call Us

04843519355

Mon-Sat, 9AM-6PM • Toll-Free

Email Us

grievance@dhaniloan.info

Response within 24 hours

Write to Us

Bandra Kurla Complex, 3rd Floor, B Wing, Fortune Building, Bandra East, Mumbai, Maharashtra 400051
Bandra Kurla Complex, 3rd Floor, B Wing, Fortune Building, Bandra East, Mumbai
Maharashtra - 400051

Our Process

From Complaint to Resolution

A transparent, tracked journey to resolution

Step 1

Acknowledgement

Receive confirmation within 48 hours with your unique complaint ID and estimated resolution timeline.

Within 48 Hours

Email/SMS notification with Complaint ID

Step 2

Investigation

Our team thoroughly reviews your complaint and may request additional information or documentation.

7-15 Business Days

Detailed review and proactive updates

Step 3

Resolution

Receive final resolution via your preferred contact method with clear explanation and next steps.

Within 30 Days

Complete resolution or escalation info

Submit Your Complaint

We're Ready to Listen

Fill out the form below and we'll prioritize your concern

Should match your registered name

For follow-up communication

Speeds up account lookup

Preferred Contact Method

Minimum 30 characters for better resolution

0/5000

Click to upload or drag & drop

PDF, JPG, PNG, DOC • Max 5MB each

Support Hierarchy

Escalation Matrix

Your concerns have a clear path to resolution at every level

TIER 1

Support Team

Your first point of contact • Response within 48 hours

support@dhaniloan.info 04843519355
TIER 2

Grievance Officer

For unresolved complaints • Response within 7 days

Mr./Ms. [Officer Name]
gro@dhaniloan.info
TIER 3

Nodal Officer

Final internal escalation • Ultimate authority

Mr./Ms. [Officer Name]
nodal.officer@dhaniloan.info
Final Escalation

RBI Ombudsman Scheme

If your complaint isn't resolved satisfactorily after 30 days, or if you're unhappy with our response, you have the right to approach the RBI Integrated Ombudsman Scheme.

  • Completely free of charge
  • Independent regulatory authority
  • Available for all NBFC customers
Learn About RBI Ombudsman
Common Questions

Frequently Asked Questions

What documents should I attach with my complaint?

Attach relevant supporting documents such as loan statements, payment receipts, bank transaction screenshots, email correspondence, or any evidence supporting your complaint. Accepted formats: PDF, JPG, PNG, DOC. Maximum 5MB per file.

What's the typical timeline for resolution?

We aim to resolve complaints within 15 business days as per RBI guidelines. Complex issues may require up to 30 days. You'll receive an acknowledgement within 48 hours and regular updates throughout the process.

What information should I include in my complaint?

Include your account/loan number, specific dates of incidents, transaction IDs if applicable, names of any representatives you spoke with, a clear description of the issue, and your expected resolution. Detailed information helps us resolve faster.

Can I track my complaint status?

Absolutely! Each complaint receives a unique ID upon submission. Use this ID to check status by calling our support line or emailing us. We also send proactive email/SMS updates at each stage of the resolution process.